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FREQUENTLY ASKED QUESTIONS
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Please note:
Delivery times may vary due to the impact of COVID-19. We apologise for the inconvenience.
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How long does delivery take?
Just placed an order? Here's when to expect your delivery:
DELIVERY OPTION
DELIVERY TIME
ORDER OVER $50
ORDER UNDER $50
Australian Metropolitan Areas
1-3 Business Days
FREE
$10
Australian Rural Areas
4-7 Business Days
FREE
$10
Orders can be delivered to residential and business addresses, parcel lockers, PO boxes and parcel collect locations.
Due to the increased impact of COVID-19, we are experiencing further delays in delivery times. In light of this, please anticipate a delay of 2 - 4 business days on top of our standard delivery times of 1 - 3 business days for metro areas and 4 -7 business days for rural areas.. More information here.
Important to note:
1. Delivery times may vary during peak sale periods. Please allow an additional 2-4 business days on top of standard delivery times.2. Delivery services do not run on National or State Public Holidays. Please refer to Australia Post for more information.
3. Shipping times are a guideline only and cannot be guaranteed based on possible courier delivery issues, or any other unforeseen or unavoidable external events (such as severe weather conditions) beyond the control of Stance.
4. Australia Post has implemented strict cleanliness and social distancing measures to ensure safe deliveries for their customers and team. For more information, please click here.
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What is your latest returns policy?
Need to return your items? We want you to be completely satisfied with our products and we will gladly accept returns within 30 days of receipt provided that they meet the below conditions. Please note that orders returned online will be issued a full refund only. If you'd like to exchange online, please place a new order and return your existing item for a refund.
Please note, that all returns postage costs will be covered by the customer unless the item is faulty. Please ensure you retain your return tracking number as lost items will only be covered if tracking information can be provided.3 simple conditions for a successful return
RETURNED WITHIN 30 DAYS OF PURCHASE
ITEM(S) ARE UNWORN & UNDAMAGED
IN ORIGINAL PACKAGING AND CONDITION
Item(s) were purchased in the last 30 days and proof of purchase can be provided.
Item(s) must be unworn, unwashed, or otherwise undamaged with original tags attached
Item(s) are in original packaging and in their original condition
Please note that all returns cannot be sent with the packaging taped up, written on or exposed. Please use either the original postage bag or an inside out plastic shopping bag. *
*We reserve the right to reject any returns that do not meet these requirements.
Online Returns
Credit card: Refund available
PayPal: Refund available
Afterpay: Refund available
How can I organise an online return?
Follow our online return instructions here.
What can’t I return?
For hygiene reasons we are unable to allow returns or exchanges on underwear, except in the case of a faulty item, in which case we will provide a full refund.*
*All items purchased on sale, are final and are not available to be refunded or exchanged unless there is a manufacturing fault determined. This does not apply to items where a discount code is used during checkout.
Stance INFIKNIT Guarantee
We stand by our INFIKNIT product. So much that we are guaranteeing it for life. No catch. If it rips, tears, or develops a hole, we’ll send you a new pair or give you a refund.* If you have an issue with an INFIKNIT product, please contact our Stance Crew here and include the following information:
- Your original order number or date of purchase and the store you purchased from
- Photos of all the information on the inside cuff of the sock
- Clear close-up photo of the problem areas in the sock
- Photo of the entire pair.
If your claim is approved, we will offer a refund or a replacement pair in the same style with free shipping. If the style is no longer available, we will offer a pair of your choice of equal value.
*Please note that any evidence of deliberate damage or tampering will result in declining of the claim.
RefundsUpon receipt, a returned item will be processed by our returns warehouse within 2-3 business days.
Once processed, the refund will show in your account within 2-5 business days, depending on your financial institution.
Please allow an additional 1-2 business days for refund processing over sales periods and public holidays.
Third-Party & International Purchases
Purchases made online from overseas distributors, outlets or third-party websites such as eBay cannot be exchanged, replaced or returned by Stance Australia; we advise you to contact the place of purchase for any warranty claims. We do not accept incorrect sizing exchanges or change-of-mind returns for overseas purchases.
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How do I book a return?
Need to return something? Follow the below steps to organise your return. Please note, for hygiene reasons we are unable to allow returns or exchanges on underwear, except in the case of a faulty item, in which case we will provide a full refund. You can check out our full Returns Policy.
Online Return Instructions
Please note: We reserve the right to reject any returns that do not meet these requirements.
All online returns must be dropped off at your local post office. We do not accept direct returns to the warehouse.If you believe you have received a faulty item, please do not submit a return as our returns warehouse does not process faulty assessments. Please read about our Faulty Assessment process here.
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You are responsible for the costs of returning any item(s) to our online store. Any returned item(s) are your property and remain your responsibility until they reach our warehouse.
What's next?Please allow time for your return to reach our warehouse. This time may vary depending on your location. We recommend holding onto your Australia Post return tracking number so you can track when it reaches us.
If approved, refunds are processed by our returns warehouse within 2-3 business days.
Once processed, the refund will show in your account within 2-5 business days, depending on your financial institution.
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The item I want has sold out?
If you can not add a size to the cart, and experience the message 'out of stock', then, unfortunately, we are sold out.
We recommend giving our Stance Crew a call on 1800 951 041 and press option 1 once prompted.
Our team will be able to look into stock levels for you and even suggest a similar style.
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What is the Socks Size Guide?
Our size guidelines below will help you find your perfect fit for socks, underwear and t-shirts.
Remember! AU sizes are equivalent to US sizes.
Mens Sock Sizes S/YL M L XL XXL US SHOE SIZES 3-5.5 6-8.5 9-13 14-16 17-20 EU SHOE SIZES 35-37 38-42 43-46 47-50 UK SHOE SIZES 1.5-4.5 5.5-8 8.5-11.5 12.5-15.5 Womens Sock Sizes S M L OS US SHOE SIZES 5-7.5 8-10.5 11-13.5 6-10 EU SHOE SIZES 35-37 38-42 43-45 36-41 UK SHOE SIZES 3-5.5 6-8.5 9-10 4-8 *Women who wear a womens size small may fit into a mens size small, and women who wear women's size medium may fit into a mens size medium (US Sizes Only).
Kids Sock Sizes S M L US SHOE SIZES 7-10 11-1 2-5.5 EU SHOE SIZES 23-27 29-34 35-37 UK SHOE SIZES 6.5-9.5 10.5-13.5 1.5-4.5 *Kids who wear a kids size large may also fit into a men's size small or a women size small (US Sizes Only).
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