FREQUENTLY ASKED QUESTIONS
How long does delivery take?
Just placed an order? Here's when to expect your delivery:
ORDER OVER $50
ORDER UNDER $50
Australian Metropolitan Areas
1-3 Business Days
Australian Rural Areas
4-7 Business Days
Orders can be delivered to residential and business addresses, parcel lockers, PO boxes and parcel collect locations.
Important to note:
1. Delivery times may vary during peak sale periods. Please allow an additional 2-4 business days on top of standard delivery times.
2. Delivery services do not run on National or State Public Holidays.
3. Shipping times are a guideline only and cannot be guaranteed based on possible courier delivery issues, or any other unforeseen or unavoidable external events (such as severe weather conditions) beyond the control of Stance.
4. StarTrack has implemented strict cleanliness and social distancing measures to ensure safe deliveries for their customers and team. For more information, please click here.
READ FULL ARTICLE
Need help tracking your order? Click here.
What is your returns and exchanges policy?
We want you to be 100% satisfied with your purchase. If you change your mind, we're happy to accept returns, provided our return conditions are met:
- Item(s) were purchased within the last 30 days and order number can be provided
- Item(s) must be unworn, unwashed, or otherwise undamaged with original tags attached
- Item(s) are in original packaging in its original condition.
Items excluded from our Returns Policy:
- Sale Items
Any items purchased on sale cannot be refunded or exchanged, unless deemed faulty. This does not apply to items where a discount code is used during checkout.
- Underwear & Facemasks
For hygiene reasons, underwear and facemasks cannot be refunded or exchanged, unless deemed faulty.
We don't have any Stance stores in Australia just yet so please return your item online! Start the return process via our Returns Portal. Follow the prompts to purchase and print your return shipping label, then post your item at the Post Office. Click here for more information on how to book your online return.
Important to remember:
- A flat, $10 fee for a prepaid shipping label is payable by the customer during the Returns Portal process.
- We do not offer online exchanges. Please post your item back to us for a refund and place a new order.
Refunds will be automatically issued via your original payment method. Please allow up to 5 business days for funds to reflect in your account. Click here for more information.
Stance INFIKNIT Guarantee
We stand by our INFIKNIT product. So much that we are guaranteeing it for life. No catch. If it rips, tears, or develops a hole, we’ll send you a new pair or give you a refund.* If you have an issue with an INFIKNIT product, please contact our Stance Crew here and include the following information:
- Your original order number or date of purchase and the store you purchased from
- Photos of all the information on the inside cuff of the sock
- Clear close-up photo of the problem areas in the sock
- Photo of the entire pair.
If your claim is approved, we will offer a refund or a replacement pair in the same style with free shipping. If the style is no longer available, we will offer a pair of your choice of equal value.
*Please note that any evidence of deliberate damage or tampering will result in declining of the claim.
Third-Party & International Purchases
Purchases made online from overseas distributors, outlets or third-party websites such as eBay cannot be exchanged, replaced or returned by Stance Australia; we advise you to contact the place of purchase for any warranty claims. We do not accept incorrect sizing exchanges or change-of-mind returns for overseas purchases.READ FULL ARTICLE
How do I book a return?
Need to return something? Follow the below steps to organise your return. Please note, for hygiene reasons we are unable to allow returns or exchanges on underwear, except in the case of a faulty item, in which case we will provide a full refund. You can check out our full Returns Policy.
Online Return Instructions
- Create a return from your account. If you checked out as a guest, head to our guest Returns Portal here
- Enter your order number and its associated email address
- Select the item(s) you would like to return by checking the relevant boxes. Confirm the return reason for each item
- Ensure your details are correct before clicking ‘next’
- Click "submit". Your return will be reviewed by our Stance Crew
- If approved, you'll receive a follow-up email with further instructions
Please note: We reserve the right to reject any returns that do not meet these requirements.
All online returns must be dropped off at your local post office. We do not accept direct returns to the warehouse.
Cost of Returns
You are responsible for the costs of returning any item(s) to our online store. Any returned item(s) are your property and remain your responsibility until they reach our warehouse.
Please allow time for your return to reach our warehouse. This time may vary depending on your location. We recommend holding onto your return tracking number so you can track when it reaches us.
If approved, refunds are processed by our returns warehouse within 2-3 business days.
Once processed, the refund will show in your account within 2-5 business days, depending on your financial institution.
What is the Socks Size Guide?
Our size guidelines below will help you find your perfect fit for socks, underwear and t-shirts.
Remember! AU sizes are equivalent to US sizes.
Mens Sock Sizes S/YL M L XL XXL US SHOE SIZES 3-5.5 6-8.5 9-13 14-16 17-20 EU SHOE SIZES 35-37 38-42 43-46 47-50 UK SHOE SIZES 1.5-4.5 5.5-8 8.5-11.5 12.5-15.5 Womens Sock Sizes S M L OS US SHOE SIZES 5-7.5 8-10.5 11-13.5 6-10 EU SHOE SIZES 35-37 38-42 43-45 36-41 UK SHOE SIZES 3-5.5 6-8.5 9-10 4-8
*Women who wear a womens size small may fit into a mens size small, and women who wear women's size medium may fit into a mens size medium (US Sizes Only).
Kids Sock Sizes S M L US SHOE SIZES 7-10 11-1 2-5.5 EU SHOE SIZES 23-27 29-34 35-37 UK SHOE SIZES 6.5-9.5 10.5-13.5 1.5-4.5
*Kids who wear a kids size large may also fit into a men's size small or a women size small (US Sizes Only).
The item I want is sold out, will there be a restock?
Yes, we occasionally receive restocks of short-run releases, however, we unfortunately won't be able to inform you if and when, we will be restocking in a specific style.
We recommend that you take advantage of our current in-stock range, and keep up to date with new releases and restocks by joining our mailing list. Simply scroll to the bottom of our website and enter your email address. You can also keep watch on our social media channels.
Please note: that we don't have a preorder system and are unable to place single unit orders for sold out items.
Feel free to reach out to our Product team who can help you find something similar! Simply click the 'Contact Us' below.
Thanks for showing your interest, we have our fingers crossed for a restock for you in the near future!