Can I apply more than one discount code?
Our discount codes and promotional offers cannot be used in conjunction with any other discount or offer.
Please view the Terms & Conditions issued to you with your discount code.READ FULL ARTICLE
How do I apply a discount code?
Where to apply the discount code:
Once you've added the item to your cart, select the "Proceed to checkout" and enter the code under the "Discount code" section.
Other things to note:
- Have you double-checked the Ts & Cs of the discount code? You can find the information in the body of the email that you received. You may need to hit a certain threshold in order for the code to work
- Have you checked that your discount code was issued by Stance Australia? International codes cannot be used
- Promotional codes cannot be used in conjunction with other offers and some exclusions may apply. We recommend checking the terms and conditions related to your discount before ordering.
What payment methods can I use?
We accept a number of payment methods such as Mastercard, VISA, American Express, Paypal and Afterpay.
Your account will be debited at the time of order and the transaction will appear on your statement.READ FULL ARTICLE
Can I purchase a gift card online?
Unfortunately, we don't currently sell gift cards online. We're sorry for the inconvenience!
We know that purchasing gifts online can be tricky, so our Stance Crew are here to help you find the perfect present with sizing advice, product recommendations and stock checks. They can even place the order over the phone with you!
Give them a call on 1800 951 041 and press option 1.READ FULL ARTICLE
How do I place an online order?
Placing an online order is easy! Follow our easy step by step guide below.
Would you prefer to speak to someone instead? Give our Stance Crew a call on 1800 951 041
They'll be able to help you with your size and securely place an order for you!
If you prefer not to call, hit up our Stance Crew via our live chat channel.
HOW TO PLACE AN ONLINE ORDER
Step 1: Browse our website by using the search function at the top right-hand corner, or by clicking on the category in the navigation menu.
Step 2: Select the style you wish to purchase.
Clicking into the style, you'll be able to view a description of the item and product details
Interested in this item? Select a size and click on "Add To Cart".
Once you've done this, you'll see a dot appear in the shopping bag on the top right-hand corner. This means you've successfully added an item to your cart!
You can continue shopping or if you'd like to start the checkout process, simply click on the Shopping Cart and select one of two options:
"Continue Shopping" - If you want to continue browsing click on "Continue Shopping"
"Proceed to Checkout" - You're happy with your selection, then proceed to checkout.
Step 3: Complete the order
We accept all secure payment methods! Click here for more information.
Note: At the cart, you'll also be able to enter in your discount code if you have one.
You'll be asked to either:
- Checkout as a guest
- Log into your existing account OR
- Create an account with us.
Follow the prompts and fill out all the required fields.
Once done, the last step is to review your details to make sure they're correct.
Press "Place Order". You're done!
Having difficulties placing your order? No worries! Our Stance Crew are available to help over the phone on 1800 951 041.
Once you have completed the checkout process, you'll receive your Order Confirmation to the email address that you provided at checkout. You'll also be able to view your order in the “My Account” section (if you have an online account with us).
Remember, if you checked out as a guest and created an account afterwards, the order won't be visible there.
Next steps: Sit tight! Once your order has been dispatched, you'll receive a follow-up email with your tracking details.
Can I place an order over the phone?
Yes! Call us on 1800 951 041 and press option 1 to speak to our Stance Crew! They'll help you place an order over the phone.READ FULL ARTICLE
How do Zip single-use cards work?
Zip’s Single-Use Visa Card allows you to shop with companies that aren’t partnered with Zip.
If you wish to shop with us via Zip Pay, head to the Zip App and search for Stance. You’ll be directed to our website. When you’re ready to pay, select ‘Pay with Zip’ and a single-use card will be generated.
For a full overview, please see here.
If you need to return your order, your refund will be credited back to your Zip Account.
Please see full instructions here.
If you have any questions or issues, please reach out to the Zip Pay team.READ FULL ARTICLE
Do you price match?
Stance Australia does not offer price matching. We do not price match to third-party retailers, sale prices or pricing discrepancies.READ FULL ARTICLE
What is Afterpay?
Afterpay is a simple instalment plan, allowing you to pay for your order in four equal instalments, due every fortnight!
Afterpay is available to all people who:
- Live in Australia;
- Are at least 18 years old
- Can enter into a legally binding contract
- Have a valid and verifiable email address, mobile number; and
- Use an Australian credit or debit card to make a purchase. You are not required to fill out a credit application form.
READ FULL ARTICLE
To find out more and sign up, please visit the Afterpay website.
How do I use Afterpay?
Simply choose Afterpay as your payment method at checkout. First-time customers will have to provide payment details. Any returning customers can simply log in to make their purchase. Your first payment will be taken when you place your order.
At any time, you can log in to your Afterpay account to see your payment schedule and make a payment before the due date. Otherwise, Afterpay will automatically deduct the instalments from your debit or credit card every fortnight.
If you have any further enquiries regarding Afterpay, you can check out their FAQs for more information.READ FULL ARTICLE
How do I return an Afterpay purchase?
Take a look at our Returns Policy to make sure your items meet our three main conditions.
When your refund is processed, Afterpay will send you an email and make the necessary adjustments to your payment schedule.
If you return your order in full and receive a full refund, any paid payments will be refunded back onto the card you paid on, and any upcoming payments will be cancelled.
If you return part of your order and receive a part refund, any previous payments will be adjusted and any difference refunded back onto your card. Upcoming payments will be adjusted or cancelled depending on your situation.
For a comprehensive breakdown of refunds with Afterpay, please see here.
Unfortunately, we are unable to facilitate exchanges online, but you are welcome to return and repurchase.
If you have any further enquiries regarding Afterpay, head to their website for more information.READ FULL ARTICLE
Why can't I see my order in my account?
If you checked out as a guest, your order won't show up in your "order history" if the account was created after placing the order.
What's next?READ FULL ARTICLE
You will still receive your tracking information so you can keep track of your order. Click here for ways to track your online order.
Where can I see my order history?
Want to browse through your past purchases? You'll find them all stored in your account.
Head to the Stance website and log into your account. Once you're in, click on 'Order history'.
Remember, if you checked out as a guest and created your account afterwards, your order will not show in the ‘Order history’ section.READ FULL ARTICLE
I can’t sign into my account?
We're sorry to hear this.
As a first step in trying to fix this issue, we suggest double checking your details. The password is the one you set up when opening your account.
If you're still having difficulty, we suggest clearing your cookies or using another browser.
Resetting your password may also help you sign in - when prompted to put in your details, click the 'Forgot Password?' link and enter your email address. You'll be sent an email with instructions on how to reset your password. Keep an eye on your spam and junk folders as the email may end up there.
How do I reset my password?
Need to reset your password? Sure thing - it's an easy process.
Clicking 'My Account' in the top right-hand corner of the website will bring up the login box. This box includes a hyperlink 'Forgot Password?' which prompts you to enter your email address.
You will then receive an email with instructions on how to reset the password to your account.
Haven't received the email? Check your spam and junk inboxes - it may have filtered through there.READ FULL ARTICLE
How do I unsubscribe from your mailing list?
We’re really sorry to see you go, but you’ll be happy to know that unsubscribing from our mailing list is as simple as it is.
Head to an email you've received from us and scroll to the bottom. The unsubscribe hyperlink is in the footer of the email. Click the link to unsubscribe.
Still receiving emails? Hit up the Stance Crew below and we'll sort it out for you.READ FULL ARTICLE