Returns Policy

We want you to be 100% satisfied with your purchase. If you change your mind, we're happy to accept returns, provided our return conditions are met:  

• Item(s) were purchased within the last 30 days and order number can be provided
• Item(s) must be unworn, unwashed, or otherwise undamaged with original tags attached
• Item(s) are in original packaging in its original condition.   

Items excluded from our Returns Policy:

• Sale Items
  Any items purchased on sale cannot be refunded or exchanged, unless deemed faulty. This does not apply to items where a discount code is used during checkout.
• Underwear & Facemasks
  For hygiene reasons, underwear and facemasks cannot be refunded or exchanged, unless deemed faulty. 

RETURN ONLINE 

We don't have any Stance stores in Australia just yet so please return your item online! Start the return process via our Returns Portal. Follow the prompts to purchase and print your return shipping label, then post your item at the Post Office. Click here for more information on how to book your online return.

Important to remember:  

• A flat, $10 fee for a prepaid shipping label is payable by the customer during the Returns Portal process. 
• We do not offer online exchanges. Please post your item back to us for a refund and place a new order.  
  
  

REFUNDS 

Refunds will be automatically issued via your original payment method. Please allow up to 5 business days for funds to reflect in your account. Click here for more information. 

Stance INFIKNIT Guarantee

We stand by our INFIKNIT product. So much that we are guaranteeing it for life. No catch. If it rips, tears, or develops a hole, we’ll send you a new pair or give you a refund.* If you have an issue with an INFIKNIT product, please contact our Stance Crew here and include the following information:

1. Your original order number or date of purchase and the store you purchased from
2. Photos of all the information on the inside cuff of the sock
3. Clear close-up photo of the problem areas in the sock
4. Photo of the entire pair.

If your claim is approved, we will offer a refund or a replacement pair in the same style with free shipping. If the style is no longer available, we will offer a pair of your choice of equal value.

*Please note that any evidence of deliberate damage or tampering will result in declining of the claim.

Third-Party & International Purchases

Purchases made online from overseas distributors, outlets or third-party websites such as eBay cannot be exchanged, replaced or returned by Stance Australia; we advise you to contact the place of purchase for any warranty claims. We do not accept incorrect sizing exchanges or change-of-mind returns for overseas purchases.

We stand by our INFIKNIT product. So much that we are guaranteeing it for life. No catch. If it rips, tears, or develops a hole, we’ll send you a new pair or give you a refund.* If you have an issue, please contact our Stance Crew here and provide the following information:

1. Your original order number or date of purchase and the store you purchased from
2. Photos of all the information on the inside cuff of the sock
3. Clear close-up photo of the problem areas in the sock
4. Photo of the entire pair.

Please note that this is only valid for INFIKNIT products. The easiest way to determine whether or not your item is part of the Infiknit collection is that there will be a logo on the inside cuff of the sock.

What's next?

Our Stance Crew will review your claim and get back to you as soon as possible. If approved, we will offer an online refund or a replacement pair in the same style. If this style is no longer available, then we will offer a pair of your choice of equal value. 

*Please note that any evidence of deliberate damage or tampering will result in declining of the claim.