Returns & Exchanges

Need to return something? Follow the below steps to organise your return. Please note, for hygiene reasons we are unable to allow returns or exchanges on underwear, except in the case of a faulty item, in which case we will provide a full refund. You can check out our full Returns Policy.

1. Create a return from your account. If you checked out as a guest, head to our guest Returns Portal here
2. Enter your order number & its associated email address. 
3. Select the item(s) you would like to return by checking the relevant boxes. Confirm the return reason for each item
4. Ensure your details are correct before clicking ‘next’
5. Click "submit". Your return will be reviewed by our Customer Experience team
6. If approved, you'll receive a follow-up email with further instructions

It’s important to take care when packaging your return to ensure that the shoebox is undamaged. To meet the conditions in our Returns Policy, returns cannot be sent with the shoebox taped up, written on or exposed. 

We suggest turning the original packaging or a reusable shopping bag inside out to package your return in and protect it during transit. 

Alternatively, you can purchase a satchel from the post office to return your order in.

You are responsible for any costs associated with returning your order.

You are welcome to post your back to our online warehouse and we will refund your order as per your original payment method.

Please note: We do not offer exchanges for online orders. We suggest returning and reordering. 
Organise your online return here.
Need more info? Check out our Returns Policy.

We're so sorry to hear that your item is faulty. If you believe any purchased items may have manufacturing faults, then please follow the below steps to lodge a faulty claim request: 
 
Step 1: Log into your account to create a return. If you checked out as a guest, head to our guest Returns Portal here
Step 2: Follow the steps and select your reason for return (faulty goods) 
Step 3: Hit submit. Our Customer Experience Team will review your claim 
Step 4: If approved, you'll be sent a follow-up email with further details

*If an item has been misused or worn in a manner contrary to its purpose, the item will be classified as ‘general wear and tear’. Forms of misuse may include but are not limited to cuts, heat or burns, exposure to chemicals or harsh elements, contact with gravel/bitumen while using motorized vehicles, skateboarding, machine washing and any alterations (eg. shoe repair).

*If your item has been deemed faulty, we ask that you ensure your item is either destroyed or disposed of. Accent Group and its related entities cannot accept liability for any further loss or damage suffered if the socks continue to be worn.

Please note: due to the impact of COVID-19, please allow an additional 2-3 business days for returns processing.

You will be refunded according to your original payment method within 2-5 business days* of your return being processed:

Debit or credit card 

Your refund will reflect in your account within 2-5 business days of your return being processed. 

PayPal 

We will initiate your refund, and PayPal will be in touch once they have finalised your refund. You'll be able to transfer the funds from PayPal into your account. 

Afterpay 

When your refund is processed, Afterpay will send you an email and make the necessary adjustments to your payment schedule. Please see our article on Afterpay refunds for more information.

Please allow an additional 1-2 business days for refund processing over sales periods and public holidays.

Unfortunately, customers cannot attend our warehouse or office to return items due to OH&S restrictions. 

If you attempt to return your item in person, your item will not be accepted for return. 

Please follow our approved return procedures to ensure your return is processed correctly. 

Purchases made online from overseas distributors, outlets or third-party websites such as eBay cannot be exchanged, replaced or returned by Stance Australia; we advise you to contact the place of purchase for any warranty claims. We do not accept incorrect sizing exchanges or change-of-mind returns for overseas purchases.