What payment methods can I use?
We accept a number of payment methods such as Mastercard, VISA, American Express, Paypal and Afterpay.
Your account will be debited at the time of order and the transaction will appear on your statement.READ FULL ARTICLE
Can I purchase a gift card online?
Unfortunately, we don't currently sell gift cards online. We're sorry for the inconvenience!
We know that purchasing gifts online can be tricky, so our Stance Crew are here to help you find the perfect present with sizing advice, product recommendations and stock checks. They can even place the order over the phone with you!
Give them a call on 1800 951 041 and press option 1.READ FULL ARTICLE
How do I place an online order?
Placing an online order is easy! Follow our easy step by step guide below.
Would you prefer to speak to someone instead? Give our Stance Crew a call on 1800 951 041
They'll be able to help you with your size and securely place an order for you!
If you prefer not to call, hit up our Stance Crew via our live chat channel.
HOW TO PLACE AN ONLINE ORDER
Step 1: Browse our website by using the search function at the top right-hand corner, or by clicking on the category in the navigation menu.
Step 2: Select the style you wish to purchase.
Clicking into the style, you'll be able to view a description of the item and product details
Interested in this item? Select a size and click on "Add To Cart".
Once you've done this, you'll see a dot appear in the shopping bag on the top right-hand corner. This means you've successfully added an item to your cart!
You can continue shopping or if you'd like to start the checkout process, simply click on the Shopping Cart and select one of two options:
"Continue Shopping" - If you want to continue browsing click on "Continue Shopping"
"Proceed to Checkout" - You're happy with your selection, then proceed to checkout.
Step 3: Complete the order
We accept all secure payment methods! Click here for more information.
Note: At the cart, you'll also be able to enter in your discount code if you have one.
You'll be asked to either:
- Checkout as a guest
- Log into your existing account OR
- Create an account with us.
Follow the prompts and fill out all the required fields.
Once done, the last step is to review your details to make sure they're correct.
Press "Place Order". You're done!
Having difficulties placing your order? No worries! Our Stance Crew are available to help over the phone on 1800 951 041.
Once you have completed the checkout process, you'll receive your Order Confirmation to the email address that you provided at checkout. You'll also be able to view your order in the “My Account” section (if you have an online account with us).
Remember, if you checked out as a guest and created an account afterwards, the order won't be visible there.
Next steps: Sit tight! Once your order has been dispatched, you'll receive a follow-up email with your tracking details.
Can I place an order over the phone?
Yes! Call us on 1800 951 041 and press option 1 to speak to our Stance Crew! They'll help you place an order over the phone.READ FULL ARTICLE
How do Zip single-use cards work?
Zip’s Single-Use Visa Card allows you to shop with companies that aren’t partnered with Zip.
If you wish to shop with us via Zip Pay, head to the Zip App and search for Stance. You’ll be directed to our website. When you’re ready to pay, select ‘Pay with Zip’ and a single-use card will be generated.
For a full overview, please see here.
If you need to return your order, your refund will be credited back to your Zip Account.
Please see full instructions here.
If you have any questions or issues, please reach out to the Zip Pay team.READ FULL ARTICLE
Do you price match?
Stance Australia does not offer price matching. We do not price match to third-party retailers, sale prices or pricing discrepancies.READ FULL ARTICLE
What do I do if a fraudulent purchase has been made on my credit card?
We’re sorry to hear this has happened.
Please report any fraudulent purchases to your local authorities. Their team will reach out to our Loss Prevention team and determine the next steps.READ FULL ARTICLE